Bank of America Sucks the official Bank of America consumer opinion site.

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  • B of A stole my taxes
    In earnest, when I received the tax due notice from my town for $843.60, I paid it. I then did some research and found B of A didn't pay the taxes, supposedly cause I did. So where did the money go? I asked, they said it was never paid from my escrow account. Easy, just pay me...sorry we cant because the escrow account is in arrears. How? I pay my mortgage on time, full amount. Estimation. They estimate your taxes and put whatever they need to in for the taxes, keep the rest. I asked for an audit, when the paperwork came, I found a surplus of $750, which I asked to be returned. Nope, its included into the next round of estimations.

    Story short, they estimate your taxes, pay only the minimum, keep any surplus and if you try to sell the house while there's a're responsible, even when you've done everything correct. I'll be switching lenders asap.
  • Leaving Child Homeless
    n early 2012 my husband and I received a packet from B of A telling us that we possibly qualified for the HARP program. We filled out the paperwork, my husband signed everything, we sent it back, we were denied. I was told by B of A that they could easily approve us, however, my husband would have to come in and show where the income was going and discuss refinancing and HARP program. My husband refused, he didn't want anyone to know where the money was going or what he was doing financially. I am a stay-at-home mom and my name is not on the mortgage or HELOC. My husband stopped paying the mortgage in June of 2012. My husband walked out and abandoned myself and our 10 year old son in December 2012. He left us in a house with no support or anything. B of A sold the mortgage (not the HELOC) to Nationstar Mortgage in October 2013 (I think). I have not received anything, no paper work, mortgage statement, nothing from anyone since November 2012 (my husband had everything diverted to his PO Box). A rep from Nationstar left a message on my cellphone about a week ago, saying he was going to destroy my credit and foreclose on the house (thats about all I could understand, he had a thick foreign accent and I could even make out the phone number). I tried contacted both companies and am told that I'm not on the mortgage and they can't talk to me. I, however, just recently received an email from Eric Daniels, a rep for Nationstar, who proceeded to tell me that the "vice President" made the decision not to help me; however, he refused to give me his name.. Sounds a bit shady if you ask me. At this stage of the "game", Nationstar would rather see my son homeless and have an empty house rather than try and negoitiate with me. For whatever reason, they think foreclosing on a house and making two innocent people homeless and not getting a dime out of the exhusband is going to somehow, in someway, going to be financially profitable for this company.
    All because B of A wouldn't help us......
  • Bank of America doesn't immediately apply payments toward account balance
    Here's another reason NOT to use your (Bank of America) credit card. The other day I decided to pay off my balance of nearly $4k on my Bank of America card. I went online and looked at my balance, and then paid a bit OVER that amount to the company. I paid that amount about two weeks before the end of the billing cycle. About two weeks after paying my balance off, and seeing that there was about a $60 credit to my card (meaning that I had over-paid by $60), I receive a notice from MInt (which keeps track of my spending), saying that I had been charged a fee of about $15 from Bank of America.

    I went to my account and noticed that B of A took my payment and sat on it until the end of the month, rather than immediately crediting to my account, just so that they could charge me more interest on that large bill that I had already paid.

    What this means:
    Let's say that you have a balance of -$45 in your Bank of America account, and you buy something that costs $45. They won't simply just apply the $45 extra that you already have credited to your account towards the purchase that you made; they will charge you the initial $45 and then add on a interest amount - regardless of the fact that you already have that amount in your account. It is as though you made no effort at all to address your credit bill until the very end end of the month. They will sit on that $45 that you have in your account, until the end of they billing cycle, and then send you a bill for the original purchase plus interest (again - as though you made no effort to pay off your bill). Paying your bill early essentially means nothing.

    Another example would be to imagine that I am someone who loans people money at an interest rate of 15%. As a customer who has an account with me, you decide that you would like to use the account that you have with me to make $100 in purchases at some point in the month, so you place $100 into your account at the beginning of the month, so that you have a credit of the actual amount that you intend to spend. On day 2, you spend that $100, but you don't worry about any bills, since you are already credited with that exact amount. At the end of the month, I send you a bill for $15 interest on your purchases. What happened? What I did was to take your $100, set it aside and forget about it, as though you never paid me at all, until the very end of the month, and then I charged you interest on your purchases. When Bill Time came, I looked and saw that you sent in a payment of $100, which I applied to your balance, and then I sent you a bill for $15 in interest, since you obviously underpaid your balance. This way, I can charge you a $30 late fee if you forget pay that interest! How great!

    You are essentially being charged a service fee. This illustrates that Bank of America is not so much of a "bank" as it is something more of a check cashing establishment that charges a percentage service fee on all transactions. You are better off using either your debit card or cash. At least your bank will update your account activity and your balance more than once every month. Even Sallie Mae gives you your one time payoff amount online, should you decide to pay your entire balance at once. Bank of America would rather keep this information from you, unless you are willing to spend an hour on the phone with them to request it, so that they can hit you with more interest charges. Their website had been operating in this shady way for several years. I think that it's time for me to move on to another credit card company - or stop with the credit cards altogether.
    • David What you're saying makes no sense! I've had a credit card with Bank of America Since I was 18 and not once was I charged interest on my card because I paid it off every month! They don't sit on the payment, if you make a payment on a Saturday it's not going to be debited right away because it's a nonbusiness day, so won't be posted until Tuesday… If you make a payment on a Monday or any other day during the week in fact it will post the next business day just like any other credit card company! Get your facts straight. Bank of America's not the problem, you are. They process the payments just like any other credit card company.
    • Ranjan For my last statement, I had scheduled an automatic payment to be paid on the statement due date: 09/11/2014. Yesterday, I logged into BofA website to check the payment status.
      I saw that the scheduled payment was not paid on the due date.
      Instead, I was charged penalty for failing to make payment.
      Due to this unethical business policy of BofA, I decided to immediately close my credit card account.
  • Want to bring a Class Action Lawsuit against Bank of America?
    I am interested in people from Maine that have had the run around from Bank of America on trying to do a loan modification. Wondering if anyone would like to sue them.
    • Diozark It is obvious a small hardworking group of hard working Americans have been targeted.
      Deal it with it like a Heavyweight Boxing Match.
      Vigilance People!
    • Mee Wish I was in Maine. In Texas and all we get is the run around also. I have lost count on how many times we have sent the same thing only to be asked a week later for the same thing.. what a joke!!!!!!
    • Diozark Bank Of America Should have their License to Operate a bank Revoked. Thrown In Jail. And All Their Powerless Victims Compensated for Duress. The End.
  • Customers do NOT get service
    Filled out a credit application for a new vendor over a week ago. Vendor faxed my BOA branch twice - again over a week ago - then let me know that nobody's answering the phone OR filing out vital information we need to get our credit app approved. I called the BOA branch as well, but nobody answered. I went down to bank in person. I had to fill the acknowledgement out myself from new vendor then asked the BOA employee to sign and date and fax back to vendor. I almost missed a deadline that would have cost my company thousands of dollars. I'm cancelling both of my BOA business accounts, as well as my personal accounts because Bank of America sucks and are too big now to succeed. Also, try to get a deposit slip sometime when you're in a BOA location. You have to stand in line now to get one, then take up time for others in line to fill it out. What happened to the company I worked for 13 years of my life?
    • David That's actually incorrect, they have deposit slips just sitting out for you to pick up if you need… Maybe you should get your facts straight
    • Andrew Brown I don't think I'm very old fashioned but I don't trust paying bills online. I've spent almost an hour trying to PAY A BILL over the phone and all I've been suggested to do was set up an online banking account! ? Maybe it's me being hard headed but does anyone else see the stupidity in their suggestion? If I wanted to pay online I wouldn't have called them on the PHONE! I feel like I'm taking crazy pills