If you want to speak to the CEO of Bank of America - Bank of America Credit Card Message Board Discussions on Bank Of America Sucks : Official Bank of America consumer opinion site :

Josh

Bank of America cancelled my credit card due to a third party vendor losing receipts, but they never informed me it was cancelled. They said a new card will take a t least 5-7 business days. After spending 6 hours on the phone going up the chain of command I spoke to

Tai Gilmer - 302-457-8255

She is the chairperson who reports to Ken Lewis (CEO). Call her with complaints and dont bother with going through the 800 number. you will just got tossed back and forth for hours. Hope this helps someone.

BankOfAsshats

No she's not.

bofakissmyass

[quote="BankOfAsshats"]No she's not.

It doesn't matter anyway. Those at BofA won't help you anyway.

ntvdrivr

Josh is posting this stuff about Tai everywhere. This is the 3rd one I found. Wait a min. It's his third post! Here's another copy of the truth:

I'm glad that Tai was able to successfully resolve your problem. But she does not report to Ken Lewis and she is not a chairperson. She is just a bank officer, of which BAC has at least 40,000 (I know BAC has 25,000+ people with the title Vice President and officer is a lot more common). She is 7 layers down. That's so far down the list that Ken Lewis doesn't even know she exists. Hell, I'd be surprised if Ken even knows her department exists.

She is part of the old MBNA complaint department of last resort. MBNA had a complaint department that gathered issues and did report directly to Charlie. Today they might still have access to the head of Card Services, but that's as good as your gonna get. Having said that, give 'er a call if you got a real issue. That department used to have lots of authority to fix stuff. If they couldn't, no one could. Perhaps they still have that level of authority.

trustus_yeahright

She is part of the old MBNA complaint department of last resort. MBNA had a complaint department that gathered issues and did report directly to Charlie. Today they might still have access to the head of Card Services, but that's as good as your gonna get. Having said that, give 'er a call if you got a real issue. That department used to have lots of authority to fix stuff. If they couldn't, no one could. Perhaps they still have that level of authority.

they basically gave the customer their way even when the cusotmer was a fucking moron and it was their fault. Not that the bank did not cause errors but a couple things they went over as failures i could not believe. They once had like 4 they went over in collections over calling neighbors. IF you did not call at charge off you would hear about on you month end, mid year, and annual. Then they have the balls to say its wrong on a floor meeting then as soon as the meeting is over they say call neighbors. I hated telling my people that but I had to do it when i collected

wrathwarrior

You must be talking about the old "Customer Advocates" office. I think they call that now the Customer Delight team.

trustus_yeahright

[quote="wrathwarrior"]You must be talking about the old "Customer Advocates" office. I think they call that now the Customer Delight team.

I cringe when i hear "delight" that is so fucked up

lubyatoo

Delight sounds like it should be part of yogurt advertisment, how cheesy

mmr85

its what they call an account compromise...trust me...its not a 3rd party...happens more often w boa than you think and will continue to happen if you keep their credit card or checking account.

BOASS

I used to work in sales and would contact key people in the company by learning their e-mail format. From what I have seen it is either:

Firstname dot lastname@bankofamerica.com
Firstname dot middle initial dot last name@bankofamerica.com

Current CEO is Brian T Moynihan

EX: Brian.moynihan@bankofamerica.com or
Brian.T.Moynihan@bankofamerica.com

I haven't tried it but I will if I do not receive proper notification

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