Morbid experience - Bank of America Customer Service Message Board Discussions on Bank Of America Sucks : Official Bank of America consumer opinion site :

gateacher

BOA in Jonesboro GA kept me waiting for 50 minutes before taking another 45, because no one knew the procedure, to tell me they can't cash a check with my name on it... from my mom's estate. Really? Providing a funeral bill isn't enough - having my name on it isn't enough. And the fact that it's from an insurance company, a well-known one - that's not enough! They told me that the will must now go through probate, even though everything was done perfectly, even though it was done right in the first place.
It's a good thing I'm past the initial grief. And I want ALL my money outta there TODAY!

RichardBJohnson

I suppose I should not complain too much. I have not lost my house because it has been fully paid up for several years. However, Bank of America uses a scam to prevent me from accessing my money. As a senior, I am required to have a checking account into which my social security checks are automatically deposited. Furthermore, I work for a small company that requires automatic deposits into a checking account as well.

Therefore I use my ATM card to obtain my money which has already been deposited. Occasionally, Bank of America "detects unusual activity" on my account which requires several Emails, several telephone calls, and even a trip to a local bank branch to "correct." During this time, access to my funds is denied.

I planned to have a New Years celebration at Foxwoods, a Connecticut Casino. Once I had arrived, I attempted to use an ATM machine to get some money. Bank of America refused to allow me to obtain my money. I thought it might just be a problem with a third-party ATM machine so I drove to a Bank of America ATM machine...... "CARD RETAINED!" was the response. Imagine spending a two day vacation at a casino without any money!!!

Bank of America didn't care. I had to use come credit cards just to get home! Their "800" number will not connect you to a real person unless it is between 9 AM and 5 PM on a weekday. My account was originally at Bank Boston. It was purchased by BayBanks. That was purchased by Fleet, and that was purchased by Bank of America. The larger banks gobble up the smaller ones and they, in turn are gobbled up. Eventually, Bank of America will own them all. We need to prevent this and I do not know how.

rdk1

I feel for you. They make me sick. I hope they go out of business one day.

CLB1973

Is the check made payable to your name only or does it have other language on the "pay to order of the field" that raised the flags? If it says "executor or administrator" or something like that then yeah, you to have court documents verifying you are the approved person to divide up the estate. If it is soley in your name with no other titles then go to another boa branch or bank.

xstortionist

ImTheBoss said:
Hmmm I wonder what bank that guy is talking about? Hmmm? 9AM to 5PM on a weekday, so why when I arrive for work somedays at oh...6:30Am there are about 200 associates all ready there, and when I leave some days at 7PM the place is full?? Do you think that maybe, just maybe, its because the published hours of 7am to 10pm Monday thru Friday and 8am to 5pm weekends are in force? Or I wonder why we have an overnight tier that takes calls from 10PM thru 7Am local times for lost and stolen and other emergencies? Hmmmm I wonder why?

As for the unusual activity, My Amex card and my Chase card did the same to me when I was in Colorado this winter-even after I had notified them. And I don't fault them for that, because the whole time I was there I was doing normal things like hotels, restaurants, etc., but when I paid for a cousin of mine to take a flight to Cali that was unusual activity and out of the pattern I had set during that trip and it flagged my Amex card. When I tried to use Chase, it did the same thing. Then I called BofA and told them what I intended to do--the unusual purchase--and they allowed it. Amex and Chase would have done the same thing.

Remember one thing, the card does not belong to you; it belongs to the company that issued it and that company has to compy to VISA/MasterCard policies. Remember also that whether you legitimately lose your card and incur fraudulent transactions, or whether you decide you paid too much and dispute them to get your money back and scam the banks, if you say its fraud the banks pay for that out of their own pocket--all of it. Not the merchant. So, yeah it's gonna get blocked now and then. You don't want to do that, well use Traveler's Checks or take your chances with cash.

And like CLB said, a lot can depend on the payee line and those are details we may never find out because then the bank(s)may be right and we can't have that can we?

6:30am in the morning? You must be working at the bank of nigeria because I drive by the biggest BOA in lee country every morning 6:45am and there ain't a fuckin car in the parking lot. Most nights I leave the office at 7:30pm and drive by the same bank, and guess what? No fucking cars in the parking lot. Let me guess, there is underground tunnels that people use to enter the building right? YOU ARE SO FULL OF SHIT!

The whole thing with BOA paying the money back when there is fraud involved is bullshit too. I had money stolen out of my account, and yes it was taken out of my account by a fucking computer hacker from a hacker group called anomamus. BOA lied and said someone must have put something in a gas pump card reader that stole my numbers. Really? Because the transactions occurred in New Jersey, and I'm in Florida. Long story short, took 7 business days to get my money back, these dumb fucks double deposit the money into my account, me being nice and faithful, I called BOA and told them the issue, not even 5 minutes later, the money was taken out of my account.

Now riddle me this, 7 days to get my money? 5 minutes to get their money back? Sounds like a fucking joke doesn't it? That was the last day I did business with BOA, oh and then they reopened my bank account after I closed them. I wouldn't doubt that the opening of the bank accounts is being done by hackers.

BOA IS A FUCKING JOKE!

xstortionist

blah blah blah, that's all I hear coming from your mouth. You spew nothing but spam on these forums. No wonder BOA sucks, because instead of their employees working, they are on this forum talking bullshit all day.

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