Could use some assistance from a BOA employee please!
  • There is a local house that has been vacant for two years that we want to buy. I did all the recon work and have spoken with the previous owner. He gave up the house (deed in leiu) in his bankruptcy filing in 2010, and the house has been vacant since he moved out. BOA has apparently not been down the foreclosing process on the property yet as when I call the REO department, they continue to tell me that if I have interest in the property to call the owner. Makes zero sense. BOA knows the house was turned over, they know its vacant. They have their own Field Services company 'maintain' the property. All i want to know is when they will move on foreclosing so they can sell and i can make an offer at the foreclosure auction. The house is doing nothing but dropping in value, and my wife and I are prepared to make a reasonable offer. Is there anybody in the REO department who can actually talk to me without telling me to visit the boa reo website? If the website had the info i was looking for, I would not be wasting our time by calling!  Help!
  • Don't bother. Anyone who is a customer svc. Rep is incompetent. All they say is they'll escalate the problem...and the problem is always still there because they are dumb as rocks.

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