Stupid bank employees and wrong business practices - Bank of America Customer Service Message Board Discussions on Bank Of America Sucks : Official Bank of America consumer opinion site :

jaimcelyea

So I have more than a few issues with BofA.

First of all, my fiance was added to my account several years ago, then about one year ago he and I signed papers dropping him from my account (which I have copies of that were also signed by the bank manager). 6 mo ago he went to open a U Promise card and they did not open him a new account. INSTEAD they told him since he was previously on my account they would put him back on it with my information. He told them he wanted his own acct and that he did not have my information, nor was he going to ask me for it seeing that is not what he was wanting to do. The bank employee went ahead and put his name back on my account WITHOUT my knowledge (he was the one that told me not them) or my consent and opened up a credit card using my social and linking it to my saving/checking accounts. When I log in I cannot see the card account, but when he logs in under the info they gave him he has access to all my accounts and the card!

When I went to the bank to get this sorted out it took me 2 hours because the bank refused to change his card to another account or to give him one without him being there and then they would not let me close my other accounts with them since all three had been linked by the retarded employee.

Secondly, when I went to go close my accounts the bank manager (from a different location) met me at the door saying they were already closed. When I pointed to their door sign and showed her their internet information it showed that they were to be open for another 20 mins (I am sorry that I have a real job and I have to go during my break or on Saturday to fit with your hours). The manager told me that their branch decided to close a bit early that day, shut the door, locked it and began to walk away. I proceeded to call her some choice words, tell her that was a great example of why I am taking my business elsewhere and told her that I hoped she lost her job.

These are only the most recent 2 run ins that I have had with BofA. Throughout the years I have had many more including them refusing to up my debit card allotment for the day so I could pay to have my car taken out of the repair shop.

Halleck

B of A is an entity that has gotten too big for its britches. I take every opportunity to tell all the people that I know just how bad they are and how much better EVERY OTHER BANK I've ever dealth with is.

Unfortunately, most people put up with BofA nonsense (rude, impersonal service, "errors," "fees,"etc) until they are really screwed by something big. There are also a lot of people such as myself that started with Countrywide only to be victimized by BofA when they took over.

I hope that BofA's karma eventually catches up with it.

Howdy, Stranger!

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