I opened a BoA Secured card in Jan/2009. It graduated 13 months later and has been maintained perfectly for almost 2 years now. Frequent payments, over payments, etc.
Recently, I zeroed the balance in anticipation of Christmas. I also stepped on a landmine apparently, by requesting a credit limit increase. To add Christmas cheer to my holiday season, BoA slashed my credit from $1000 down to $500, making it useless. I closed the account. Luckily, its not my oldest, highest limit or anything like it. Frankly, it was the lowest limit I have on any account and about the middle of the pack on age.
The reason I take issue with this is, my credit is hovering around 700. Good enough to get a $6000 Discover card, a 5.5% APR auto loan and $20K+ in other credit lines.
Thanks BoA.. I'm so very glad my tax dollars could be of use to you on deposit @ the central bank earning you interest while you slash the credit lines of customers that actually pay on time, every time.
Best of all, no one at BoA can even tell me why. No letter arrived in 5-10 days, no CSR knows why. Just "Have a coke and a smile and STFU".
Warning to all: Find a good Credit Union and tell BoA to stick it. My credit union cards have been steadily marching upward, while BoA has managed to slash my credit for daring to maintain their account and all other credit accounts perfectly. Nice work BoA...
Paying the balance out is what the trigger is. It's the common denominator in many reports of the same instance.
There is also a big push on Visa debit, across the board. Don't ever go down that path, it will only ever end in tears. (Like your entire account cleaned out opposed to just a few thousand, and it's your money, and not something a person might dispute and simply refuse to accept when it's obviously fraud -- and the forums had it's share of horror stories in that department where the "proof" wasn't iron clad.)
Yes, you definitely want a institution that will reward long term loyalty, a good understanding of fraud and logic thereof and not working off your credit score or anything like that, varying rates every second day etc etc.
[quote="sonicanatidae"]I opened a BoA Secured card in Jan/2009. It graduated 13 months later and has been maintained perfectly for almost 2 years now. Frequent payments, over payments, etc.
Recently, I zeroed the balance in anticipation of Christmas. I also stepped on a landmine apparently, by requesting a credit limit increase. To add Christmas cheer to my holiday season, BoA slashed my credit from $1000 down to $500, making it useless. I closed the account. Luckily, its not my oldest, highest limit or anything like it. Frankly, it was the lowest limit I have on any account and about the middle of the pack on age.
The reason I take issue with this is, my credit is hovering around 700. Good enough to get a $6000 Discover card, a 5.5% APR auto loan and $20K+ in other credit lines.
Thanks BoA.. I'm so very glad my tax dollars could be of use to you on deposit @ the central bank earning you interest while you slash the credit lines of customers that actually pay on time, every time.
Best of all, no one at BoA can even tell me why. No letter arrived in 5-10 days, no CSR knows why. Just "Have a coke and a smile and STFU".
Warning to all: Find a good Credit Union and tell BoA to stick it. My credit union cards have been steadily marching upward, while BoA has managed to slash my credit for daring to maintain their account and all other credit accounts perfectly. Nice work BoA...
Since you had all this other credit available for your Christmas shopping, how does this make BofA the grinch? You asked them to review your account, hoping for a greater credit limit. Instead, they determined that based on your current situation and their CURRENT underwriting criteria they determined you didn't qualify for what they had already given you. Even if nothing changes in your credit situation, their underwriting criteria is constantly changing.
I'm glad you won't have to work with them anymore, you have had a couple of situations that obviously upset you. I hope you learn from this, this is common action with many issuers, big and small. I work for a VERY small bank, and if you request a change on the account it will get fully reviewed, and possibly terms changed. That being said, having the relationship with us goes a long ways. We know you, by name, where you work, and know first hand how changes will affect YOU!
[quote="xassociatecurrentcustomer"] Since you had all this other credit available for your Christmas shopping, how does this make BofA the grinch? You asked them to review your account, hoping for a greater credit limit. Instead, they determined that based on your current situation and their CURRENT underwriting criteria they determined you didn't qualify for what they had already given you. Even if nothing changes in your credit situation, their underwriting criteria is constantly changing.
I'm glad you won't have to work with them anymore, you have had a couple of situations that obviously upset you. I hope you learn from this, this is common action with many issuers, big and small. I work for a VERY small bank, and if you request a change on the account it will get fully reviewed, and possibly terms changed. That being said, having the relationship with us goes a long ways. We know you, by name, where you work, and know first hand how changes will affect YOU!
I'm glad you asked.. I sent an email to the CEO of BoA RE: why someone with good credit would get slashed on such a small line. A Exec CSR called me back yesterday and had this to say:
Currently, when you hit the Request a CLI button within your BoA online account, No human ever reviews it. The computer pulls a report, then assesses risk based on its model, then ACTS without a human every reviewing it.
The person I spoke to yesterday happened to be an ex-analyst, now working for the CEO's resolution team. He reviewed my credit manually and could not find a single reason why the computer would nuke me. He was going to look into it, manually, and get back to me.
Thats the difference between your position and BoA. At your "small" bank, you apparently actually review credit reports, take into account the persons circumstances, define the action and report the results. At BoA, you get nuked and the underwriters dont know why.
The reason I wanted to use this card for Christmas is even if they double the Credit line, its still my lowest limit. It eases the burden of budgeting for me to simply put everything on a single card, then pay it off. I could do this with a CU card I have with a 3500 limit, but that requires me to watch the limit. If I used the BoA card, the limit would limit me by default..
Is it the end of the world? No, but BoA's actions were grinch like and made me sadfaced...
I'm still undecided as to whether I'll reopen the account or simply be done with it, but I can say, now that an actual human is reviewing it, Im willing to bet I'll get an increase. My credit warrants one. I'll also have a reason as to why, which allows me to better decide if I want to stay with BoA AND/OR make me aware of criteria that I need to watch out for.