You know you can request a free copy of your credit report based on the fact that you were denied. I would start there, then you can find out what is sitting there, and correct anything that is incorrect.

I'm not clear on this gold option credit line. You paid off whatever you used, clearly, but is the line of credit closed, now, or what? If that line of credit is still open then perhaps closing it would get them to reconsider, not that I would recommend it. Sounds to me like a credit card would be a more convenient credit product for you at this time in your life, anyway, but why Bank of America? You sound like an intelligent person. Why not consider a credit union? My CU credit card gives me an interest rate of 8.5%. The big banks can't even come close, and their CSRs are at best unpleasant to deal with, and at worst just plain stupid and lazy.

[quote="TheButler208"]its closed. Its been closed for at least a year. I called to confirm that its closed. But online is reads a $0 balance with $15,200 available. Statements have been digitally produced even as recent as last month. Makes no sense at all. I believe half of BoA's system says I have a credit line, and the other half doesn't. These guys seem real organized.

I'm under the impression that the credit department, or whoever issues credit cards and credit lines, looked at my accounts as I see them on my online banking. Saw the GoldOptionLoan with its massive credit limit and just assumed it was still active. I can't figure it out what other credit is "extended to me." I really hope they didn't screw up this bad because this isn't going to look pretty on my credit record.

I have a VW thats paid off, I just opened a family plan a sprint (involved 3 HTC Evos), and I've been approved for BestBuy credit lines in the last couple of years (all over $900). All of which are paid off. I know my credit is pretty good, so being completely denied seems really wierd. Even if my credit wasn't so good, which isn't the case, I'd still expect a $250 credit limit or something pathetic.

Butler208:

From what I read you adequately described it as a GLITCH. And of course, you don't want to go to a credit union, you want to go with a bank you've dealt with and have a history. That's why your intelligent. Also, your intelligence is why you just say 'I don't get it.." and don't go off categorizing an entire workforce as stupid and lazy, based upon an automated denial. But let's focus on you and your issue, and not on the suggestions of those that have never worked for this or any bank, and have an historical and inherent lack of banking knowledge, and an uncanny penchant for giving advice about areas in which they have no clue.

Ok, I don't work in card services, however, I've had to help associates resolve some issues with payments since all associates, whether in checking or online banking have to have a passing knowledge of the bank's credit products since routinely most customers call every area BUT the one they should be calling to resolve an issue. But first I'm going to ask you one question here, and that is, "..and what did you do about it? Who did you call? Anyone?.."

GoldOption is serviced by card services, but as you know, it's not a credit card. It's an unsecured line of credit, issued as a line of credit (hence the higher limits) by now defunt MBNA that was purchased by Bank of America a few years back. GoldOption Loans are not even a product BofA offers anymore and has not for at least 5 years. But credit card services continues to service them and, indeed it can be used as credit card since it issues a card for access, that if I remember correctly, has a MasterCard logo.

The subtle difference may be "unavailable" due to "inactive" vs "CLOSED." You may see it as CLOSED but if it appears on online banking that means that the line of credit itself may be technically open, since on unsecured LOC's (lines of credti) you actually have to submit a written request to close the account--it can't be done on the phone. Also if a product is actually "CLOSED" with any finality, it would not be imported into your Online Banking profile.

Now, credit card services processes and services GOLD OPTION LOAN but BofACardServices and GOLD OPTION are two distinct divisions, and it's quite possible they do not interface for the determination of available credit or opend/closed accounts.

The phone number for GoldOption Loan is 1-800-892-8349 and the phone system does say "welcome to card services," but I guarantee you its GOLD OPTION. Make a call there and if it is dormant/inactive perhaps you can reactivate it, or definitely CLOSE it and give it 30-60 days to be removed from your credit report. Then, whatever income you have will not seem out of balance with total credit granted by BofA, because that would affect not only your BofA application but other financial institutions as well.

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